Reference

How syk99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments through DANA, OVO, and GoPay.

Account data kept secureWallet records: DANA, OVO, GoPayNo data sold to third partiesYour access rights explainedContact us to request changes
syk99 How syk99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or remove your personal data, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account email so we can locate your record quickly. We aim to respond to all data requests within a reasonable timeframe in line with applicable regulations.

Live Chat Open the chat widget inside your account dashboard to raise a privacy request. Our team will ask for your registered email to verify your identity before taking action.
Email Support Send your data access or deletion request to our support email address. Include your account username and the wallet method linked to your account — DANA, OVO, or GoPay.
Account Settings Some data updates — like your phone number or linked wallet — can be handled directly inside account settings. Go to Profile, select Edit Details, and confirm with your OTP.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so information passing between your mobile device and our servers — including your GoPay or DANA transaction details — is not readable in plain text. Cookie settings can be adjusted through your browser at any time, though disabling session cookies may affect how your account login behaves. Here is how each key area of data handling works in practice.

Encryption in Transit

All data exchanged between your device and our platform travels over an encrypted connection. This covers your login credentials, OTP confirmations and any wallet details you submit during a deposit or withdrawal.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your settings. We do not use tracking cookies to build advertising profiles or share cookie data with outside ad networks.

Data Retention

Your account data is kept while your account remains open. After you close your account, we retain transaction records only for the period required by applicable law, then delete them from active systems.

Requesting Changes

You can request a copy of your data, ask us to correct an error, or request deletion of your account at any time. Contact our team via live chat or email with your registered account email to start the process.

What You Asked About Your Data Rights

These are the questions we get most often about how we handle your personal information, your wallet data and your rights as an account holder. Each answer reflects how our actual data practices work — not a generic policy summary.

We collect your name, email, phone number and your chosen payment method — DANA, OVO, or GoPay. We also log device and session data to keep your account secure from unauthorised access.

We share data only with payment processors who handle your DANA, OVO or GoPay transactions, and with parties required by applicable law. We do not sell your data to marketers or third-party advertisers.

Send a data access request through live chat or email, including your registered account email. We will verify your identity and provide the records we hold on your account within a reasonable timeframe.

Yes. Request account deletion via live chat or our support email. We will close your account and remove personal data from active systems, keeping only what applicable law requires us to retain for a set period.

We use session and preference cookies to keep you logged in and remember your settings. You can block or clear cookies through your browser, though this may log you out or reset your account preferences.

Transaction records are kept while your account is active and for a further period after closure as required by applicable regulations. After that window, records are deleted from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.